The side panel does not connect or shows nothing
What the statuses in the side panel header mean and how to fix an invalid token, a side panel turned off in the space, an old version or a contact the side panel cannot find.
What it is for
The side panel header always shows the connection status. It tells you what needs to be done.
How to
| Status in the side panel | What to do |
|---|---|
| Not connected | Create a token in My settings, tab Side panel, and paste it into the side panel. Check that the consent box is ticked. |
| Token is not valid | The token has expired (it is valid for 30 days) or was disconnected. Create a new one and in the side panel choose Settings, Replace token. |
| Off in this space | An admin turns the side panel on in Space settings, section Extension panel. |
| Connected, space is read only | The side panel only shows information. An admin turns on recording with the Read and write option. |
| Connected, read only | The token is old and cannot record. Create a new one. |
| Update the extension | Install the current version from the Chrome Web Store with the button in the side panel. |
| Temporarily off | We have turned the side panel off for a while. Record your steps in the app for now. |
| Paused | You have paused the side panel on this device. Click Turn on. |
| Too many requests | Wait a minute and try again. |
| Opener Team is unavailable | Check your internet connection, then try again shortly. |
Good to know
- The Side panel tab in My settings opens from the logo at the top left of the app until the side panel is connected, and from the link in the guide on the Connection screen of the side panel.
- Token is not valid also appears when an admin has changed your access to read-only access, or when you have used Sign out of all devices.
- Disconnect in the side panel deletes the token only in the browser. The token stops being valid only after you disconnect the device in the app.
- The side panel works on LinkedIn and on the app page. On other websites it only recognizes the company by the website address.
- On LinkedIn pages other than a profile, a conversation, people search and a company page, the side panel offers nothing.
- A change made by a colleague may take up to 5 minutes to appear in the side panel. Your own records appear immediately.
- A question in the AI tab requires AI to be turned on in the space and your AI level Search and questions.
Frequently asked questions
The side panel says "Not covered", but the person is in Opener.
Possible reasons: the relationship with them is closed, or a different form of the profile address is stored for them. Open the profile from the search results, and Opener will add the address.
On the app page, the side panel shows "Contact not found".
The side panel is connected to a different space than the app, or you cannot see this contact in the connected space. Create a token in the space you work in.
I cannot send people to New contacts.
You need the Allow intake permission, which an admin grants in Members. Then create a new token and replace it in the side panel.
The button for saving the profile as a PDF is missing.
You can save a PDF only on an open profile, for a contact you are handling or a shared contact, and only with write permission.
The logo in the app does not open the side panel.
Look at the logo. With a + badge, the side panel is missing in this browser or the tab was opened before the installation: a click opens the Side panel tab, after installing reload the app tab in the browser. With a dot, the side panel is installed but not connected: a click leads to the Connect the panel step. If the logo tooltip says "This browser does not support installing extensions.", open the app in Chrome on a computer.