AI is not available
Why the Ask AI button is missing or AI refuses to answer, and what a member and an admin can do about it.
What it is for
An admin turns on AI in Opener for the whole space and sets an AI level for each member. This article explains why AI is missing in some places or refuses to answer.
How to
Find your situation:
| What you see | Why | What to do |
|---|---|---|
| The Ask AI button is missing | AI is not turned on in the space, or you do not have the Search and questions level | Ask the space admin. |
| "AI is switched off in this space." | The admin has not turned on AI in the space | Ask the space admin. |
| "You are not allowed to use this AI feature." | Your AI level is not enough for this feature | Ask the admin for a higher level. |
| The daily number of AI questions is used up. | You have used up your number of questions for the last 24 hours | Wait, older questions are released gradually. |
| Your monthly AI limit is used up. A space admin can raise it. | You have used up the monthly credit cap the admin set for you | Ask the admin for a higher cap. |
| The space has no credits for an AI question. | The space has run out of credits | The admin buys more credits. |
| This service is temporarily paused. If you need it, please contact support. | The operator has temporarily paused the service | Write to us in the support chat at the bottom left. |
| "AI is temporarily switched off." or AI is not available right now. | An outage at the AI provider | Try again shortly. |
| Ask AI help is missing in help | AI is not turned on in the space, or your level is Off | Search the articles, or message support. |
| Today's number of questions to AI help has been used up. Searching help and the chat still work. | You have used up 30 questions to AI help in the last 24 hours | Search the articles, or message support. |
Good to know
Member AI levels
- Off: no AI. Search finds only matching words.
- Search only: search by meaning, AI help and a suggested column mapping during import.
- Search and questions: in addition, Ask AI and the summary in meeting prep. This is the default level.
Daily number of questions
The daily number counts Ask AI questions and meeting prep summaries from the last 24 hours. The default is 50 per member, at most 20 during the beta. Search is not counted and does not use credits.
AI help in the Help and support panel has its own limit of 30 questions per 24 hours and does not use credits.
The admin sets the monthly credit cap for each member separately. It counts features that use credits, such as Ask AI and the meeting prep summary. Search and AI help do not count towards it.
What the admin sets
In Space settings, section AI:
- Enable AI in this space: without AI turned on, the space sends nothing outside Opener.
- Daily AI questions per member.
- In the Members part, the AI level and the monthly credit limit for each member.
Turning AI off deletes the results of AI processing (search by meaning and career from documents). Documents and regular search remain, and everything is recalculated when AI is turned on again.
Frequently asked questions
A colleague has AI and I do not. Why?
The AI level is set for each member separately. Check the Members part together with the admin.
Search works, but it does not find similar results.
Search by meaning needs AI turned on in the space and at least the Search only level. Without it, search finds only matching words.