Feedback for the Opener team

How to send the Opener team a suggestion, report a bug or ask a question from the Feedback section, and who reads it.

Checked against the app · 24 October 2026Open in the app

What it is for

In the Feedback section you send the Opener team a suggestion for improvement, report a bug or ask a question. The Opener team reads the message and uses it to improve the app.

At the top of the section is the Surveys block. When the Opener team starts a survey, you will find it there.

How to

  1. At the bottom of the left sidebar, click Feedback.
  2. In the Write to us form, choose the type: Suggestion, Bug or Question.
  3. Write the text. For a bug, describe what you were doing and what happened.
  4. If a screenshot helps, add an image with the button, by dragging it in or by pasting with ⌘V (Ctrl+V).
  5. Click Send.

Good to know

  • Who reads the message: only the Opener team, together with your name, email and space. Colleagues in the space and its admin do not see it.
  • What is attached automatically: the app section you came to Feedback from, the app version and your browser. You see this in the grey line below the form. Screen content and your contacts are never attached.
  • We do not send a reply. We process the message but do not answer it. If you need help or an answer, write to the support chat in the Help and support panel.
  • After sending you cannot see or change the message in the app. If you want to add something, send a new one.
  • Images: PNG, JPEG, WebP or GIF, at most 5 images of up to 10 MB each. Location data and other image metadata are removed before saving.
  • How long it is kept: feedback including images is kept for 24 months from sending, then it is deleted.
  • Surveys: when none is running, the Surveys block says so. When we start a new one, it appears in the block and a dot shows next to Feedback in the left sidebar.
  • Feedback is not sent from the demo space.
  • A trial extension is not requested here but with the Request an extension button on the Plan tab (space admins only).

Frequently asked questions

When should I use Feedback and when the support chat?

Feedback is for suggestions and bugs that do not need an answer. If you need help right away or want an answer, write to the support chat: Message us in the support chat.

Will I find out what happened to my suggestion?

No. The Opener team reads the message and takes it into account in further changes to the app.

Can I send feedback if I only have read access to the space?

Yes. Feedback is not a change to the space, so every member can send it.

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