New contacts and importing LinkedIn connections

How people from a LinkedIn search wait in New contacts to be picked up, and how you add the Connected step from your list of connections.

Checked against the app · 24 October 2026Open in the app

What it is for

New contacts is a shared list of people whom someone on the team collected from a LinkedIn search and who are waiting to be picked up. In the same section you also upload the list of your LinkedIn connections: it records the Connected step for people who are already in Opener.

How to

Collecting and picking up

  1. On LinkedIn, open a people search and go through the results. In the side panel, click Send to New contacts.
  2. In the app, open New contacts. Click a row to see what was loaded for the person.
  3. Pick up creates your relationship with the Looked up phase. You will find the contact in My action plan.
  4. Discard removes the person from the list.

Importing connections

  1. In the New contacts section, click + next to the page title and choose Import from LinkedIn.
  2. On LinkedIn, open Settings, Data privacy, Get a copy of your data, and select Connections.
  3. When LinkedIn sends you a link, download the archive and unzip it.
  4. Select the Connections.csv file and click Upload.

The result shows how many rows the file had, how many were matched and for how many Connected was recorded.

Good to know

  • Only a member for whom an admin turned on Fills New contacts may collect people into New contacts. After it is turned on, the member needs to replace the token in the side panel with a new one. The new token is created in My settings, tab Side panel.
  • People who are already in Opener are not added to the list again.
  • The whole team sees the list. When a colleague picks someone up, the person disappears from the list.
  • Importing connections does not create new people. For people who are already in Opener, it records your Connected step with the connection date from LinkedIn. Other rows are discarded.
  • The file is read only in your browser. Only profile addresses and connection dates are sent to Opener.
  • You can repeat the import; nothing is duplicated.
  • To import contacts from a spreadsheet (CSV or XLSX), click + next to the page title and choose Import from file.

Frequently asked questions

I do not see the Pick up button.

You have read-only access.

Nothing was recorded after importing connections.

The people in the file are not in Opener yet, or you already have the Connected step for them. First take them with the side panel or import them from a spreadsheet.

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