Messages

How to send a message to the whole team or to one colleague, how to reply and who can see messages.

Checked against the app · 24 October 2026Open in the app

What it is for

With a message you let the whole team know something, or write to one colleague. You reply to a personal message in the thread below it.

How to

  1. Open the Messages section.
  2. In To, keep Team or choose a colleague.
  3. Write the text and click Send.

Reply to a personal message with the Reply button below it. Mark a handled message with Resolve. To write a team message about a specific contact or company, do it directly in their detail.

Good to know

  • A team message is visible to the whole team. A personal message is visible only to you and the recipient, not to the space admin or other colleagues.
  • Personal messages are not included in search, AI answers, meeting preparation, the side panel or connected AI apps.
  • The number next to Messages in the left bar: the solid number shows unread personal messages, the light number unread team messages. A new personal message or reply has the New label until you open its thread.
  • The Personal filter shows your personal messages, sent and received.
  • Only personal messages have a reply thread.
  • You can send a personal message to an active member who can write in the space.
  • A message is a conversation and has no due date. When it turns into work, click Turn into a task. A new task opens with the message text, for a personal message assigned to the recipient, with a link back to the message.

Frequently asked questions

Will the admin see my personal message?

No. Only the person who wrote it and the recipient can see a personal message.

How do I know a colleague replied?

A solid number appears next to Messages and the message has the New label.

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